FAQs

Who is Alliance Sports Group?
Alliance Sports Group is the parent company of iPROTEC, NEBO, Bollinger Fitness, WeatherRite Outdoor, Quarrow Fishing and True Utility.

Does iPROTEC offer a warranty for its products?
Yes, iPROTEC stands behind its products with a 1 year limited manufacturer’s warranty.  Any item that does not perform properly due to a manufacturer’s defect can be returned for a warranty replacement.  Warranty does not cover normal wear and tear or batteries.  Contact warranty@iproteclights.com or 800.255.6061.

What credit cards do you accept?
Yes. Visa, Mastercard, American Express and Discover

How do I get free freight?
First time orders receive free freight (not valid for online orders). Secondary orders exceeding $600 ($300 in Texas, Arkansas, Louisiana and Oklahoma) also receive free freight*. Alaska* and Hawaii* customers: ASG will pay freight to the furthest point within the 48 states, then customer is PPA from that point to final ship to location. 

What is the benefit of “Becoming a Dealer?”
Becoming a Dealer requires no purchase or obligation. It is a way for our dealers to purchase items by the case pack quantity via wholesale pricing. To “Become a Dealer”, simply click on the “Become a Dealer” tab on the top of the page and set up an account.

Can I order less than a case pack?
Yes. Go to iprotec.com to purchase products in any quantity that you like at retail price.

What is iPROTEC‘s MAP (Minimum Advertised Price) Policy?
The advertised price PLUS any shipping charges paid by the consumer must be within 10% of the Suggested Retail Price.  We reserve the right to stop providing product to all sellers that do not comply.  A fully download-able version of the MAP Policy can be found at our website, www.iproteclights.com.

Are batteries included in your products?
All firearm accessories, flashlights, cap-lights and headlamps that require batteries have batteries included.

Are lasers safe and legal?
Lasers of all types are regulated by the FDA.  All lasers used in iPROTEC products meet the required standards and have the appropriate warnings to avoid direct eye contact with any laser.

Are iPROTEC products weatherproof?
All of our iPROTEC products are water and impact-resistant, unless marked otherwise.

Which iPROTEC product will fit my gun?
The list of firearms is far too vast to know for sure. That is why we’ve designed our products to have a universal rail or barrel mount.

Customized products with your logo?
The minimum order quantity is 100 pieces for most items.  Lead time is 15-20 days. Contact your iPROTEC sales representative for more information.

What are my payment terms?
Cash in Advance, NET 30 with approved ASG credit application

Where do I send my payment?
Alliance Sports Group, PO Box 203246, Dallas, TX 75320-3246

Who do I make the check payable to?
Alliance Sports Group

Do you send out monthly statements?
Yes, we send them out at the end of each month.

Can I get my invoices and statements emailed to me?
Yes. Just email a request to accounting@iproteclights.com and your invoice/statement will be emailed back to you.

How will my order be shipped (UPS, FedEx, USPS)?  How long will it take to receive my order?
We use UPS, FedEx and USPS. After being processed,* all orders, unless otherwise specified, are shipped standard or ground service which takes approximately 3-5 business days.  *Please allow 48-72 hours for order to be processed.

Will I be notified when my product ships?
Yes, a confirmation email will be sent to you when you place your order online.  An email with tracking information gets sent out with all orders when they ship.

If an item is out of stock, do you back order the item or wait and ship the order complete?
We back order any items that are out of stock rather than waiting for the remaining items to come in stock.

What is your address for returns? Do you pay the return freight?
Alliance Sports Group, 3025 N. Great Southwest Parkway, Grand Prairie, TX 75050.  ASG pays return freight when a Return Authorization has been issued by ASG.

How can I get a call tag/return an item?
Contact your sales manager or corporate office warranty@iproteclights.com or 800.255.6061

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